mySF is Smartfren's self-care app, and it does one thing better than every other Indonesian carrier app: eSIM. Activation is a QR scan, provisioning is instant, and the payment menu is the widest in the category, covering Simobi+, DANA, OVO, GoPay, ShopeePay, LinkAja, and a long list of bank virtual accounts. The recent 7.55 release added A+ Rewards Vouchers, and the auto-renew toggle keeps favorite packs alive without manual top-up. The catch is coverage: Smartfren's network is thinner than the big three outside major cities, older Android devices sometimes miss out on eSIM support, and the app occasionally freezes on the loyalty tab. These mySF alternatives cover the same balance, package, top-up, and rewards jobs on every other Indonesian operator, plus two digital-first sub-brands that ship far lighter apps.
We picked seven: the four major operator apps, one direct competitor inside the merged Indosat group, and two digital-first lines that strip out the lifestyle clutter.
Quick comparison
| App | Best for | Operator |
|---|---|---|
| MyTelkomsel | Strongest coverage in eastern Indonesia | Telkomsel |
| myIM3 | SATSPAM Plus+ spam-call blocking and IMPoin loyalty | Indosat |
| myXL | Managing several XL, PRIORITAS, and HOME lines under one login | XL Axiata |
| AXISnet | Gaming bonuses and Lock Button pulsa protection | AXIS (XL group) |
| bima+ | Anti-scam call filter and the Google Gemini bundle | Tri (Indosat group) |
| by.U | Telkomsel network with à la carte digital plans | Telkomsel digital |
| Live.On | All-digital XL prepaid line, no kiosk visit | XL digital |
Why people leave mySF
Smartfren coverage thins outside dense urban areas. The network works well in Jakarta, Surabaya, Bandung, and parts of Medan, but signal depth drops sharply in eastern Indonesia and on the outskirts of secondary cities. Anyone commuting across regional networks eventually notices the gap against Telkomsel and XL.
eSIM support is one-sided. mySF is the strongest eSIM app in Indonesia, but the flip side is that older Android handsets without eSIM hardware get a worse experience. Some users report that switching between eSIM and physical SIM inside the app requires a full re-login.
Loyalty and rewards feel scattered. SmartPoin, A+ Rewards Vouchers, and mission-based bonuses live on separate tabs, and the redemption catalog tilts toward small coupons instead of meaningful pulsa or data top-ups. Reviews on the Play Store repeatedly ask for a single unified rewards hub.
App freezes on the rewards and payment tabs. Users flag intermittent freezes when opening the vouchers screen or completing a QRIS payment, particularly after major updates. The workaround is usually to close the app and reopen it.
Some payment methods stall at checkout. The payment menu is broad, but a few of the listed rails, particularly virtual account transfers from smaller banks, sometimes fail to confirm before the package auto-cancels. That forces a second attempt through a different rail.
The best mySF alternatives on Android
1. MyTelkomsel, best for network depth across Indonesia
MyTelkomsel covers prepaid SIMPATI, postpaid Halo, IndiHome fixed broadband, and Orbit home modem under a single login. Network coverage in eastern Indonesia (Sulawesi, Kalimantan, Maluku, Papua) consistently beats Smartfren's, which is the single biggest reason to switch. Telkomsel Wallet by GoPay handles in-app payments without a separate e-wallet, and the redesigned dashboard surfaces balance, packages, and validity in one screen.
Where it falls short: the install size is heavy, the Veronika chatbot loops on complex questions, and Telkomsel pricing sits at the top of the market on like-for-like data quotas.
Switching from mySF: port your number to Telkomsel through the standard MNP process, install MyTelkomsel, and link any IndiHome or Orbit account you already own to consolidate billing.
Bottom line: the strongest network choice when work or travel regularly reaches beyond Java, and the price is worth it.
2. myIM3, best for SATSPAM Plus+ scam-call blocking and IMPoin loyalty
myIM3 is Indosat's flagship self-care app. SATSPAM Plus+ is the deepest built-in spam-call detector on the Indonesian market, cross-checking inbound numbers against an Indosat-maintained list. IMPoin loyalty converts into discounts at fashion, beauty, gadget, and travel partners, and the IMStore lists game top-ups at prices that undercut third-party resellers. New users get 1GB bonus quota at signup.
Where it falls short: only works on Indosat (IM3) numbers, and the Personal Loan banner takes up prime home-tab real estate.
Switching from mySF: pick up an IM3 starter pack at any Indomaret or Alfamart, activate through the app, and toggle SATSPAM on the home tab. Existing Smartfren numbers do not port automatically.
Bottom line: the natural swap when scam-call filtering is the top priority and IMPoin redemptions beat SmartPoin's catalog.
3. myXL, best for managing several lines from one account
myXL covers XL prepaid, XL PRIORITAS postpaid, and XL HOME fixed broadband under one login, with support for up to ten linked numbers per account. Family lines and small businesses get a real efficiency boost from the multi-SIM dashboard. Payment rails cover pulsa balance, GoPay, OVO, credit card, and Bank Virtual Account, and the Roaming tab activates travel packs without a customer-service call.
Where it falls short: the PRIORITAS upgrade prompt sits on nearly every screen, and coverage outside Java is thinner than Telkomsel's.
Switching from mySF: port to XL, install myXL, register the new number, and link any older XL or AXIS numbers under the same account for consolidated billing.
Bottom line: the right alternative when one Android account needs to run multiple SIMs and a fixed-broadband line under XL.
4. AXISnet, best for gaming bonuses and Lock Button balance protection
AXISnet targets a younger, gaming-leaning audience inside the XL Axiata group. Lock Button blocks unsolicited pulsa charges, the AIGO voucher scanner activates physical kiosk scratch cards, and the Unlimited Gaming bonus is the consistent draw. AXIS Stamps reward daily app usage with redemptions that compare well against SmartPoin. Build-your-own packs let anyone shape data, voice, and validity independently.
Where it falls short: AXIS network coverage outside Java and Sumatra is patchy, and the custom-pack flow can drift above standard bundle pricing when add-ons stack up.
Switching from mySF: grab an AXIS SIM at a minimarket, top up, and the app inherits the new number on registration. Gaming bonus packs activate within minutes.
Bottom line: a strong pick for gamers who spend hours daily inside a carrier's rewards loop and want Lock Button to guard their pulsa.
5. bima+, best for anti-scam call filtering and the Google Gemini bundle
bima+ is Tri's self-care app, now part of Indosat Ooredoo Hutchison after the carrier merger. Its anti-scam call filter blocks shady inbound numbers automatically once toggled on, and selected data packs ship with a 180-day Google Gemini bundle that no other Indonesian operator matches. Smart Widget surfaces balance and packages on the home screen, and Personal Loan runs quick cash advances directly inside the app.
Where it falls short: the loan banner dominates the home tab, Tri coverage in eastern Indonesia is limited, and sign-in occasionally loops after major redesigns.
Switching from mySF: pick up a Tri SIM, register in bima+, activate the anti-scam filter, and the Google Gemini bundle triggers automatically on qualifying data packs.
Bottom line: the pick when the Gemini bundle and Tri's anti-scam filter matter more than network depth outside urban areas.
6. by.U, best for a lighter Telkomsel experience without lifestyle clutter
by.U is Telkomsel's digital-first sub-brand. The SIM ships by courier, the network is full Telkomsel, and packs are built à la carte: pick the data quota, voice minutes, SMS allowance, and validity, then pay. The app is dramatically lighter than mySF and skips loyalty tabs, mini-app shelves, and the lifestyle hub entirely.
Where it falls short: no postpaid line, no IndiHome integration, and existing Telkomsel numbers cannot be ported into by.U directly.
Switching from mySF: order a by.U SIM through the app, wait for the courier, swap, and the new number activates inside by.U on first login.
Bottom line: the smart pick for anyone who wants Telkomsel coverage without the heaviness of mySF or MyTelkomsel.
7. Live.On, best for an all-digital XL line at lower prices
Live.On is XL Axiata's fully digital prepaid sub-brand, paired with a slim self-service app. Plans are picked, paid, and activated end-to-end inside the app, with no kiosk visit and no postpaid upsell. Pricing on like-for-like data quotas typically comes in below myXL and mySF, in exchange for a shorter feature list and digital-only support.
Where it falls short: the payment menu is shorter, customer service is in-app chat only, and coverage stays inside the XL footprint.
Switching from mySF: request a Live.On SIM through the app, swap when it arrives, and the new number provisions automatically. Existing Smartfren numbers do not port over.
Bottom line: the right call for a second SIM on XL coverage with a low-overhead app and no loan banners.
How to choose
Pick MyTelkomsel when network coverage outside Java is the deciding factor and the higher pricing is acceptable. Pick myIM3 when scam-call filtering is the top priority. Pick myXL when one account needs to run multiple SIMs and XL HOME under one login. Pick AXISnet for gaming bonuses and Lock Button balance protection.
Pick bima+ for the anti-scam filter and the 180-day Google Gemini bundle inside qualifying data packs. Pick by.U for Telkomsel coverage inside a light, ad-free app. Pick Live.On as a second-SIM digital prepaid line on XL coverage at lower prices.
Stay on mySF if the daily driver is an eSIM-only phone, the payment menu breadth is doing real work, and Smartfren coverage handles the daily commute. No other operator app matches mySF on eSIM ergonomics today.
FAQ
Does mySF still support physical SIMs? Yes. Physical Smartfren SIMs work inside mySF exactly as before. eSIM is the differentiator, not the requirement.
Which Indonesian carrier app has the best eSIM flow? mySF is the most mature, with QR-based activation and support for a wider range of eSIM-capable Android handsets. Other operators have added eSIM support in stages, but the flows are less streamlined.
Can I top up a Smartfren number without mySF? Yes. Tokopedia, Shopee, DANA, OVO, GoPay, and most Indonesian banking apps top up Smartfren numbers directly. USSD *995# also still works for balance and package basics.
Which carrier app blocks spam calls on Indonesian numbers? myIM3 with SATSPAM Plus+ and bima+ with its anti-scam filter are the two Indonesian operator apps shipping built-in spam call blocking today. mySF, MyTelkomsel, myXL, and AXISnet do not.
Which Indonesian carrier app uses the least storage? by.U and Live.On are the digital sub-brands. Both install at a fraction of the size of the major operator apps because they skip the lifestyle hub, mini-app shelf, and loyalty tabs.
Can I keep my Smartfren number and just install a different operator's app? No. Each operator's self-care app only works on its own SIM. To leave mySF behind, the SIM itself has to change through the standard MNP port process.
